Returns Policy

Can I change or cancel my order?

Unfortunately, due to system constraints, we are unable to make changes to your online order once it has been placed & payment completed. This includes updating your address, cancelling the order and changing the ordered items.

In the event that the incorrect delivery address has been provided, please promptly Contact Us via our email form or Live Chat and we will attempt to redirect with the courier.

Please note, redirections are not guaranteed therefore please take care when placing your orders.

 

What is your Returns Policy?

You are entitled to a refund for items you purchase from Akaure if the item is:

 (a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or

(b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or

(c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Akaure with proof of purchase via your Tax Invoice Email that you received as your order confirmation.

If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price.

Please refer to our Terms and Conditions for further details.

 

Can I return my order if I change my mind?

We do not accept returns for change of mind, however please contact our Customer Care team or visit our Terms & Conditions for further details.

 

What is your Returns Policy for orders purchased using a Loyalty Voucher?

Please visit our Loyalty FAQs.